User Engagement & Adoption
Technology is just a facilitator, it is people who deliver value and results for an organization. We put the user before the technology because if you don’t, your users won’t be engaged and if they are not engaged, they will not adopt the new technology.
Only by putting the technology into the context of the people who will use it day in, day out, will you achieve the level of engagement you need to drive return on investment. ‘Go-live’ is just the beginning, not the end, and to ensure maximum user adoption you will need to support your new solution with a well-planned engagement strategy that will draw people in and keep them hooked.