Salesforce Services

MacTech is uniquely positioned to help global organizations define roadmap to the Cloud-Powered business. We help organizations to drive successful business transformation to Salesforce Automation. Our Salesforce COE has extensive expertise and has wide range of experience ranging from implementation of Service Cloud, Sales Cloud for customer service and sales to customer and partner communities for self service capabilities of Salesforce.

MacTech has vivid experience in developing enterprise applications for a wide spectrum of domains including Customer Relationship Management, Call Centre Automation, Business Analytics & Intelligence, Subscription Economy, Content Management and E-Commerce.

Our mission is to provide efficient, cost effective, maintainable solutions and enable organization to have single customer view in Salesforce. We plan to grow our business and maximize our existing business lines by increasing the Salesforce footprint. Our customer’s success stories are our success stories.

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Sales Cloud is the CRM and sales force automation suite that speeds and streamlines all phases of sales from lead management through to clinching the deal.

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Service Cloud is an online help desk and call centre platform that supports effective, always-on customer support from any device.

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Deliver exceptional brand experiences across multiple channels. Marketing Cloud helps you make the most of every customer interaction, giving you the email, mobile, social media and web tools you need to manage the customer journey across every channel.

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IOT Cloud connects all your data from the internet of things to the rest of Salesforce for better insights and real-time customer actions.

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Analyse metrics that show exactly how your business is performing, and why. Analytics Cloud makes it easy to explore any kind of data on any device, so every business user can gain insights and share answers without analysts or additional IT resource.

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Community Cloud is an online collaboration and business process platform that connects employees, customers, partners, suppliers and distributors.

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Create your own apps easily and quickly. With App Cloud your ideas become real mobile and business apps, built either with simple clicks or traditional coding.